Frequently Asked Questions
Everything you need to know about our handcrafted leather goods.
What kind of leather do you use for your products?
We use only the highest quality full-grain leathers sourced from the finest tanneries worldwide. Each piece is selected for its strength, character, and ability to develop a beautiful patina over time.
How should I care for my Will Leather Goods bag?
To maintain the longevity of your piece, we recommend using a high-quality leather conditioner every 6-12 months. Avoid prolonged exposure to direct sunlight or moisture, and wipe with a soft, dry cloth if it gets wet.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery.
Do you offer a warranty on your products?
Yes, we stand behind our craftsmanship. We offer a lifetime warranty that covers defects in materials and workmanship. Please note this does not cover normal wear and tear or neglect.
How do I return or exchange an item?
If you are not completely satisfied, you can return your unused item within 30 days of purchase. Please visit our returns portal to generate a prepaid shipping label and initiate the process.
Can I have my leather goods personalized?
We offer custom monogramming services on select items. Look for the 'Personalize' option on the product page to add your initials and make the piece uniquely yours.